Current Size: 100%

9006 Customer Support Agent- Technical (Employment Service)

Job Order #: 
9006
Location: 
Warden/14th Avenue
Rate of pay: 
TBD
Shift: 
Monday – Friday, 9:30AM 6:00PM
Contract Type: 
Job Category: 

Industry:   IT-Hardware/Software

Responsibilities: 

  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  • Deliver reliable solutions to our customers with a sense of urgency and sound of judgment
  • Complete accurate transactions in a timely manner
  • Be at ease working in a structured and goal-oriented environment (call duration, quality, customer retention)
  • Embrace change in a fast-paced, performance driven team environment

Requirements:

  • Must have strong computer literacy, windows and Internet navigation knowledge
  • Available to work on a flexible schedule to meet customer demand
  • Excellent active listening and communication skills
  • Customer Champion: passionate about providing world class customer service
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
  • Punctual and committed to work schedules
  • Must have superior verbal communication and interpersonal skills with a professional telephone manner
  • Able to multitask in a fast paced environment - Should have strong team work skills and accountability
  • Career focused
  • Bachelor’s Degree in computer science
  • Technical support: 1 year
  • Customer Service experience: 1 year

Interested in the position? We have multiple positions and if you are the right one, please forward your resume to: hsun@tropicanaemployment.ca

If you have any questions for the job, give Laura a call 416-491-7000 etx.272

Contact person: 
Laura Sun
Thu, 2017-06-01 14:35
Printer-friendly versionPrinter-friendly version